Kern is a leader in production mail solutions with better Technology, Products, Processes, Partnership, People.

Kern Customer Service
Differentiating Service to Meet Evolving Customer Requirements

At Kern, we take great pride in having a wide range of service solutions for each and every customer. Our service organization is ready and committed to provide up to 24/7 support within any type of service arrangement.

Kern remains the most flexible partner within the industry by offering and designing customized service solutions to meet the customer’s requirements. Our goal is to ensure that client expectations are exceeded and that Kern is a valuable contributor to customer success.

Customized Service Solutions
Kern possesses a world-class team of Technical Support Specialists to ensure that all customer service needs are met and exceeded. Our technical support department handles customer demonstrations and trials, installations, and customer escalations. Currently, Kern maintains the best ratio of Technical Support Specialists to Kern Technicians (11:1). Kern’s on-site technicians are backed by many reliable and experienced technical experts to ensure that Kern achieves customer success!

System Rebuilds
Kern does much more than sell and service new production mail equipment. Our company also provides rebuild and refurbishment services for current used equipment. As a part of this function, Kern is able to take current customer equipment and provide any necessary maintenance or enhancements to ensure it performs like a brand new system! This service is uniquely flexible in that we can complete it at our place or can come to yours!